Refund policy
We sell digital products only: LUTs, presets, PowerGrades, overlays and guides. Nothing ships, and there is no merchandise to return.
Downloads are final
Download access is delivered immediately after payment. Because of the nature of digital files, once a download has started the sale is final: a file already on your machine cannot meaningfully be returned.
If something doesn't work
That does not leave you without recourse. If you hit a technical problem (a corrupt file, a download that won't start, a link that does not work, access denied after payment, or the wrong product), email us at support@chrisluengas.com. We will try to fix it first; if we cannot get the product working, we refund you in full.
Contact us within 30 days of purchase, including the email you bought with and a description of the problem.
Compatibility
Every product page lists the software and cameras it supports. Please check before buying: incompatibility with software that is not listed is not grounds for a refund, though we will still try to help.
European Union: right of withdrawal
If you are buying from the European Union you generally have 14 calendar days to withdraw from your purchase without giving a reason.
For digital content not supplied on a physical medium, EU law provides that this right is lost once the download begins, provided you expressly consented and acknowledged that loss (Article 16(m) of Directive 2011/83/EU).
If you have not started any download and are still within the 14 days, email us and we will cancel the purchase and refund you in full.
How refunds are processed
Approved refunds go back to the original payment method. We issue them within 5 business days; your bank or card issuer may take a few days more to post it.
If more than 15 business days have passed since we approved your refund and you still don't see it, email support@chrisluengas.com.
Contact
Chris Luengas, LLC: support@chrisluengas.com