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Chris Luengas

Privacy policy

This policy explains what personal data we handle when you buy from or create an account on this store, what we use it for, and who we share it with. Data controller: Chris Luengas, LLC, contact support@chrisluengas.com.

What we collect

  • Your email address. Needed to deliver your product, send your receipt and give you access to your downloads.
  • Name and phone number, if you choose to add them to your account. Both are optional.
  • Your purchase history: what you bought, when, the amount, and the payment identifier.
  • Technical usage data: pages visited, device and browser, and errors that occur on the site.

What we don't collect

We never see or store your card details. The payment form is provided by Stripe and the details go straight to Stripe; our servers never receive them. All we keep of a payment is its identifier and the amount.

What we use it for

  • Delivering what you bought and keeping your downloads accessible (performance of the contract).
  • Sending receipts and emails about your order (performance of the contract).
  • Answering your questions and technical problems (performance of the contract).
  • Understanding how the store is used and fixing faults (legitimate interest).
  • Meeting tax and accounting obligations (legal obligation).

We do not sell your personal data or hand it to third parties for their advertising.

Who we share it with

We work with the following providers, who process data on our behalf:

  • Clerk: authentication and account management. Receives the identity data you use to sign in, such as your email and name. Clerk's policy
  • Stripe: payment processing. Receives your email and card details. Stripe's policy
  • Convex: database for the store. Holds your account, orders and download permissions. Convex's policy
  • Cloudflare: hosting, security and private storage of downloadable files. Processes technical data such as your IP address when serving the site and files. Cloudflare's policy
  • Resend: transactional email, such as receipts and download recovery. Receives your email address. Resend's policy
  • PostHog: optional site usage analytics, without session recording, device persistence or your email address. PostHog's policy
  • Sentry: technical error reporting. Sentry's policy

We may also disclose data where the law requires it.

International transfers

These providers run servers in the United States, so your data may be processed outside your country of residence, including outside the European Union. Each applies its own contractual safeguards for those transfers; the detail is in the policies linked above.

How long we keep it

We keep your account data while the account is active. We keep your purchase history and payment identifiers for as long as needed to keep your downloads available, handle refunds or claims, and meet applicable tax and accounting obligations.

Technical download events are deleted after 180 days. Expired anti-abuse counters are deleted after 7 days, and newsletter requests that were never confirmed after 30 days. Confirmed subscriptions and opt-outs are retained so we can respect those preferences.

Your rights

You can ask at any time to access your data, correct it, delete it, receive a portable copy, or object to certain processing. Email support@chrisluengas.com and we will respond within 30 days at most.

If you request erasure, we will delete or anonymize data that is no longer needed and explain anything we must retain for a legal obligation or to resolve claims. Closing account access does not cancel a purchase or by itself invalidate the permanent links in your receipts; if you also ask us to erase the entitlement tied to a purchase, those links will stop working.

If you live in the European Union and believe we have not handled your request properly, you may complain to your national data protection authority.

Children

This store is not aimed at children under 16, and we do not knowingly collect data from anyone that age.

Changes

If we change this policy we will update this page. Substantial changes will be announced here before they take effect.

Contact

Chris Luengas, LLC: support@chrisluengas.com