Refund policy
We sell digital products only: LUTs, presets, PowerGrades, overlays and guides. Nothing ships, and there is no merchandise to return.
Downloads are final
Download access is delivered immediately after payment. Because of the nature of digital files, once a download has started the sale is final: a file already on your machine cannot meaningfully be returned.
If something doesn't work
That does not leave you without recourse. If you hit a technical problem (a corrupt file, a download that won't start, a link that does not work, access denied after payment, or the wrong product), email us at support@chrisluengas.com. We will try to fix it first; if we cannot get the product working, we refund you in full.
Contact us within 30 days of purchase, including the email you bought with and a description of the problem.
Compatibility
Every product page lists the software and cameras it supports. Please check before buying: incompatibility with software that is not listed is not grounds for a refund, though we will still try to help.
How refunds are processed
Approved refunds go back to the original payment method. We issue them within 5 business days; your bank or card issuer may take a few days more to post it.
If more than 15 business days have passed since we approved your refund and you still don't see it, email support@chrisluengas.com.
Contact
Chris Luengas, LLC: support@chrisluengas.com